• Create, administrate and update the centralised plan/tracker for each area and vans for a rolling year (ensure all key activities are met by their due dates). Ensure any upcoming training/holidays/sickness is coordinated effectively with site requirements.
• Coordinate and assign service and fault resources across all locations
• Participate in a weekly planning call with the Local Operations Manager (LOM) and Site Leads to verify the weekly and monthly plans.
• Communicate resource forecasts and service updates to customers.
• Proactively raise service orders for all upcoming planned work
• Participate in daily call with Local Operations, Site Leads and Engineering to review faults and assign teams within Rotorsoft and Proalpha.
• Oversee and drive Service Order Closure/Interface – Process service orders (SOs) to ensure that all information is accurate, SOs are closed within the monthly timeframe, and all necessary steps are taken.
• Liaise with the technical department to ensure a smooth workflow process between Dispatch and Technical.
• Regular review of Rotorsoft cases, liaising with Local Operation Managers. Keeping Rotasoftcases up to date with relevant feedback
• Act as the point of contact for technicians for Service Orders/PIAX
• Liaise with PIAX / pro-alpha support
• Ensure PIAX training is carried out for all technicians. Updates are communicated regularly.
• Weekly meeting with Supply Chain to ensure relevant parts/service kits are in stock/available for all planned work
• Support the Supply Chain in preparation for the stock take, ensuring all outstanding SO parts are consumed.
• Participate in weekly meetings with Major Components to coordinate planned work effectively and ensure seamless execution of projects.
• Liaising with other departments to ensure relevant SO are marked as billable.
• Finance to ensure SOs are closed by the month-end, ready for invoicing
• Line Management - Produce regular and ad-hoc reporting.
• HR - new starts, set up on Pro-Alpha, training on PIAX and processes.
• Stores – resolving stock issues on SOs
• Fleet – liaise with technicians to arrange suitable dates for vehicle repairs/service.
• Training – Participate in monthly meetings to review all upcoming training
• The employee database on Pro-Alpha is kept up to date with the creation/removal of required resources.
